Consumer Loan Fulfillment Manager
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: September 27, 2024
Job Description:
Description:
CIVIC CULTUREOur organizations believe we can all do well by doing
good. We value the contributions of diverse minds and prioritize
the success and well-being of our employees. We also believe every
person in our organization plays a role in supporting a healthy
environment and helping to achieve our goal of prosperity for all.
To this end, we recruit bright, energetic, and talented people to
be members of our team. In return, we offer a dynamic workplace
that presents opportunities for professional advancement and
individual growth. We strive to always display integrity,
self-awareness, courage, and respect for one another while
continuing to seek opportunities to learn. We really believe that
when our employees succeed, our community wins.
ABOUT THE POSITIONThe Consumer Loan Fulfillment Manager is
responsible for overseeing the end-to-end loan fulfillment process
as it relates to all consumer and residential real estate loan
fulfillment and booking utilizing the loan core system. This
includes managing a team ensuring compliance with regulatory
requirements, loan processing workflows, and maintaining high
standards of member service. This position will liaise with various
business units that touch consumer lending and related functions
including but not limited to research, lien perfection, reporting
and tracking processes, and resolving consumer loan issues.
NORMAL DAY-TO-DAY WORK
- Leads and manages a team of consumer loan fulfillment
specialists, ensuring department objectives, as well as staffing
and other internal departments training needs are met. Supports
other departments as necessary by providing expertise in consumer
lending servicing, and training for existing staff as needed.
- Oversees the loan fulfillment process from submission for docs
to funding, ensuring accurate loan documents and closings.
- Identifies areas for improvement in the loan fulfillment
process and implement changes as necessary.
- Establishes or maintain Key Performance Indicators (KPIs).
Prepare regular reporting on team performance metrics and present
to senior management.
- Performs processing with team as an active manager of consumer
loans, including personal, auto, and home equity loans.
- Assists the AVP of Consumer Loan Operations with the review and
testing of new releases and system enhancements to the lending
operating system and core system as necessary.
- Maintains existing consumer credit products in the Credit
Union's core system and lending operating system to ensure
appropriate alignment.
- Complies with and stays abreast of all policies, guidelines,
and procedures, federal and state laws applicable to consumer loan
servicing of real estate and non-real estate products.
- Supports policy, guidelines, and procedures related to consumer
real estate closings/transactions with key stakeholders to ensure
correct structure and loan documentation. Verifies that each loan
is boarded accurately into the core system.
- Participates in consumer and RE loan documents in multiple
lending jurisdictions, lien filing, and titling, and vehicle and RE
insurance
- Creates and/or updates loan servicing processes, procedures,
policies, and systems as necessary with knowledge of all consumer-
related regulations for real estate and non-real estate consumer
loans.
- Prepares for and assists with coordinating internal/external
audits pertaining to consumer credit products. Expectation of zero
audit exceptions as it relates to scope of responsibility. Performs
periodic self-audits of all areas of responsibility.
- Display integrity, self-awareness, courage, and respect for
staff while ensuring learning agility and flexibility communicating
and delegating effectively. Work effectively, collaboratively, and
creatively in a team-oriented environment both internally and
externally.
- Take ownership for actions, decisions, and results; openly
accept feedback and demonstrate both the willingness and ability to
improve.JOB QUALIFICATIONSHere are a few skills you MUST have to be
qualified for this position.
- Minimum 7-9 years of consumer loan servicing/loan documentation
experience including personal loans, auto loans, and real estate
loans; including 1-3 years of management experience
- Experience with consumer loan and documentation procedures,
policies, regulations, and laws, in addition to knowledge of
bankruptcy and consumer law.
- Demonstrate ability to multi-task, prioritize, and accept
change and function in a team environment. Ability to function in a
Consumer business office environment and utilize standard office
equipment including but not limited to: PC, copier, telephone,
etc.
- Ability to lift a minimum of 25 lbs. (file boxes,
computer).
- Travel required on occasion.Here are a few qualities we'd LIKE
for you to have to make you more suited for this position.
- Bachelor's degree in finance, Accounting, Economics, Business
or related field required.
- Lending experience at a Credit Union/Financial
Institution.
- Possess strong analytical and computer skills.
- Ability to be resourceful and remain flexible.
- Technical background and on-going maintenance of loan core
system as well as a functional understanding of a loan origination
system (LOS).
CONTACT USIf you have questions about this position description,
please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org Requirements:
PIad90617a2e92-37248-35512848
Keywords: Local Government Federal Credit Union, Raleigh , Consumer Loan Fulfillment Manager, Executive , Raleigh, North Carolina
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