CRM/ECM Applications Support Manager
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: September 26, 2024
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Job Description:
Description: LGFCU & CIVIC CULTUREOur organizations believe we
can all do well by doing good. We value the contributions of
diverse minds and prioritize the success and well-being of our
employees. We also believe every person in our organization plays a
role in supporting a healthy environment and helping to achieve our
goal of prosperity for all. To this end, we recruit bright,
energetic, and talented people to be members of our team. In
return, we offer a dynamic workplace that presents opportunities
for professional advancement and individual growth. We strive to
always display integrity, self-awareness, courage, and respect for
one another while continuing to seek opportunities to learn. We
really believe that when our employees succeed, our community
wins.
ABOUT THE POSITIONAs a critical and senior member of the
Applications Support team, the CRM/ECM Applications Support Manager
will lead a team of developers and administrators to effectively
ensure the smooth operation, optimization, and security of our
organization's Salesforce and SharePoint platforms. This individual
will be responsible for full-cycle activities relating to
implementation, development, and optimization of key digital
platforms by interfacing with Executive Management and stakeholders
as well as internal Technology teams to define resources project
timeline, costs, and risks. This role will effectively collaborate
with cross-functional teams, continuously drive platform
enhancements, and maintain a seamless user experience to support
key organizational objectives.
NORMAL DAY-TO-DAY WORK
JOB QUALIFICATIONS Here are a few skills you MUST have to be
qualified for this position. 1. Minimum 7-9 years of Information
Technology and/or Information Systems experience in an enterprise
environment working directly with SharePoint and/or Salesforce
development, inclusive of 1-3 years of management experience.2.
Salesforce Certified Platform Developer or ability to acquire
certifications within one year of employment.3. Demonstrated
experience gathering business needs and technology requirements
from users as well as generating end-user and technical
documentation.4. Proven understanding of Salesforce and SharePoint
product architecture and SDLC process.5. Demonstrated knowledge of
enterprise application integration, including the use of business
process and forms; Collaboration services and/or document
management and portal interaction. 6. Ability to function in a
Consumer business office environment and utilize standard office
equipment including but not limited to: PC, copier, telephone,
etc.7. Ability to lift a minimum of 25 lbs. (file boxes, computer
printer).8. Travel required on occasion.
Here are a few qualities we'd LIKE for you to have to make you more
suited for this position. 1. BA/BS Business, Information Systems,
Computer Science, or related field degree within software
development.2. Proven track record of successfully managing the
analysis of business process, user requirements gathering, system
configuration and optimization.3. Relevant certifications in
Salesforce or Microsoft 365 services (e.g Salesforce Certified
Application Architect, Microsoft 365 Certified)
CONTACT USIf you have questions about this position description,
please feel welcome to ask. You can reach our HR Department at:
LGFCU Human Resources3600 Wake Forest Road, Raleigh, NC 27609
careers@lgfcu.orgRequirements:
PIfae6a868d5e2-37248-35540177
Keywords: Local Government Federal Credit Union, Raleigh , CRM/ECM Applications Support Manager, Executive , Raleigh, North Carolina
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