System Administrator - Onsite

Company: Viva USA Inc.
Location: Raleigh
Posted on: February 9, 2025

Job Description:

Title: System Administrator - Onsite

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Description:











The client needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

EEM Support
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed


Skill - Required / Desired - Amount of Experience
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers - Required - 5 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams - Required - 5 Years
Image or provision new equipment hardware & provide to customer - Required - 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. - Required - 5 Years
Follow asset management processes to ensure proper customer billing - Required - 5 Years
Testing Intune processes for Tier 3 team & providing feedback - Required - 5 Years
Test upgrades and software changes - Required - 5 Years
Install software following security & internal processes - Required - 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond - Required - 3 Years
Basic knowledge of Macintosh Apple devices with a willingness to learn - Required - 3 Years












Mandatory skills:










desktop support,
customer service, customer requests, customer billing, customer issues,
Windows OS, M365, ServiceNow,
Testing Intune, Test upgrades,
shipping, asset management, hardware, software changes, security,
MECM, Active Directory, Tanium, Intune, Beyond Trust, Apple device,
software installs, PC replacements, imaging, equipment inventories, PC maintenance









VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.





Contact Details :

Account co-ordinator: Nivas Palanisamy, Phone No: (847) 786-5908, Email: staffing10@viva-it.com



VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com - http://www.viva-it.com

Keywords: Viva USA Inc., Raleigh , System Administrator - Onsite, IT / Software / Systems , Raleigh, North Carolina