Healthcare Customer Service Representative

Company: VirtualVocations
Location: Raleigh
Posted on: February 14, 2025

Job Description:

A company is looking for a Healthcare Customer Service Expert - Phone Intake.

Key Responsibilities

Serve as the first point of contact for patients needing home healthcare services
Handle approximately 60-65 incoming calls daily, assisting with both basic and complex inquiries
Collect and enter clinical and demographic information into the company portal

Required Qualifications

High School Diploma or GED
2 years of customer service experience in a call center environment
1 year of experience in the healthcare or medical industry with knowledge of medical terminology
Intermediate keyboarding abilities (minimum 30 WPM) and proficiency in navigating dual monitors and multiple applications
Basic PC skills, including familiarity with Microsoft Office applications

Keywords: VirtualVocations, Raleigh , Healthcare Customer Service Representative, Sales , Raleigh, North Carolina

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